Customer Debt Resolution Specialist

4 weeks ago


Speke, Liverpool, United Kingdom The Very Group Full time

About the Role

We are seeking a skilled Financial Arrears Support Executive to join our team at The Very Group. This is an exciting opportunity to work in a fast-paced environment, providing solutions to customers in times of financial difficulty.

As a Financial Arrears Support Executive, you will be part of a team that offers bespoke solutions to customers with outstanding debt or who have not met payments on their accounts.

You will be responsible for speaking to customers over the phone, using a customer-centric approach to offer tailored solutions to meet individual customer needs.

Key Responsibilities:

  • Communicate with customers to understand their financial situations and offer suitable solutions.
  • Work with customers to recover outstanding arrears using problem-solving skills.
  • Deliver a positive outcome for customers in what can be a challenging conversation.

About You

We are looking for a candidate who is empathetic, patient, and able to build rapport with customers. You will need to be adaptable, decisive, and able to work in a fast-paced environment.

Key Skills:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and think critically.
  • Empathy and patience when dealing with customers.

What We Offer

We offer a range of benefits, including flexible working hours, inclusive culture, and opportunities for professional development.

Join our team and be part of a company that values its employees and provides a supportive working environment.



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