Technical Support Specialist
4 weeks ago
About Our Client
Our client is a leading specialist equipment supplier in the industry, offering high-quality products and excellent customer service.
Salary
We offer a competitive salary of £32,500 per annum, which includes benefits such as holidays and pension.
Job Description
As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, processing repairs, maintaining technical information systems, and promoting servicing and maintenance agreements.
Key Responsibilities:
- Process repair of equipment using the company ERP/CRM system
- Maintain and update all technical information systems
- Promote servicing and maintenance agreements for equipment
- Support Sales Director, Project Engineer and Engineering Manager with layout drawings and quotations
Requirements:
- BTEC or Degree in Engineering (or equivalent experience)
- Excellent communication and problem-solving skills
- Able to work independently and as part of a team
Benefits:
- Competitive salary
- Holidays: 34 days including Bank holidays
- Standard pension scheme
- Cycle-to-work scheme
Why You'll Love This Role:
This role would suit someone who has worked as an Engineer and wants a change or had undertaken a BTEC or Degree in Engineering but keen to pursue a different route. You will have the opportunity to develop your technical skills and provide excellent customer service.
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