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Digital Operations Leader

2 months ago

Glasgow, Glasgow City, United Kingdom Barclays Bank UK PLC Full time
Job Description

Purpose of the Role

To oversee the management of operations within a business area and ensure the maintenance of processes, risk management initiatives, and compliance with relevant regulatory requirements.

Key Accountabilities

  • Identify trends and opportunities to improve areas and develop new processes and procedures through the monitoring and analysis of operational data and performance metrics.
  • Manage operations for a business area and promote efficient processes, risk management, and compliance initiatives to support the bank's operations.
  • Collaborate with internal stakeholders (including business leaders, project managers, and subject matter experts) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and service level agreements.
  • Manage operational professionals and provide guidance, coaching, and support to improve colleagues' delivery quality.
  • Manage and develop key performance indicators (KPIs) to measure the effectiveness of operational functions, utilizing data and technology to support the identification of areas that require improvement.
  • Ensure compliance with all regulatory requirements and internal policies related to customer experience.
  • Create a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure the people agenda remains focused on the right areas.
  • Manage attrition by working closely with HR in implementing retention initiatives for the workforce.

Assistant Vice President Expectations

  • Consult on complex issues; provide advice to people leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and develop new policies and procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires an understanding of how areas coordinate and contribute to the achievement of the organization's sub-function objectives.
  • Collaborate with other areas of work, for business-aligned support areas, to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources, such as procedures and practices, to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.

Barclays Values and Mindset

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge, and Drive - the operating manual for how we behave.

Requirements

To be successful as an Assistant Vice President Operations Leader, you should have experience with:

  • Focus, initiative, and flexibility - prepared to undertake a variety of assignments as required by a fast-growing area.
  • Facilitation, negotiation, and diplomatic skills in addition to proven ability in effective verbal and written communication.
  • Delivery capability in an operations environment.

Desirable Skills

Some other highly valued skills may include:

  • A general understanding of financial crime (PEP / High Risk Hub & Financial Crime Exits Operations) and regulatory requirements.
  • A good working knowledge of banks' discipline / grievance procedures.
  • A good knowledge of operational risk requirements and standards applicable to the relevant processes and procedures.

Assessment

You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

Location

This role will be based in our Glasgow Campus.