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Senior Solutions Engineer

2 months ago

Whitechapel, Greater London, United Kingdom HSJ Information Ltd Full time
About the Role

We are seeking a versatile Solutions Engineer/ SQL Engineer to join our Service Delivery team.

Your expertise in cloud solutions, CRM systems, and SQL will be crucial in supporting our customers in over 15 countries.

As a Senior Solutions Engineer, you will be responsible for:

  • Supervising daily routines & processes to ensure the smooth running of customer's tools, acting on any implementations needed.
  • Ensuring customer standards, processes and best practices are identified and implemented.
  • Actioning support queries from customers, adhering to our SLAs.
  • Advising and recommending appropriate solutions & alternatives.
  • Building positive relationships with customers and reporting accurately on all operational & technical aspects of the client's maintenance.
  • Exploring and contributing to new ways of implementing IM technology.
  • Managing accounts ensuring the delivered solutions are working effectively.

In order to be successful in this role, you must have:

  • Experience in the same or a similar role.
  • A degree in Computer Science.
  • Good problem solving ability.
  • Passion for achieving excellent customer satisfaction.
  • Strong knowledge of SQL Server and Transact SQL.
  • Ability to work to agreed timescales, keeping customers informed of any delays.
  • Confidence in a customer facing role with excellent interpersonal & relationship building skills.

We champion inclusivity, innovation, and integrity, fostering a culture of collaboration and curiosity.

We shortlist all applicants who meet our essential role criteria, in addition we guarantee an interview for all disabled applicants who meet the essential role criteria.

Our team is courageous, creative, and passionate about making a difference.

We offer a generous commission scheme, pension, life assurance, additional holiday purchase, healthcare, cycle to work scheme, discount vouchers and access to wellbeing resources.