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Bistro Restaurant Operations Manager
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Restaurant Operations Manager
2 months ago
The Shift Manager will be the primary point of contact for the team during their working day, reporting to the Venue Manager. The successful candidate will ensure daily operational plans are fulfilled by overseeing relevant tasks and objectives, ensuring the team is in the right place at the right time to manage fluctuating guest demand while maintaining operational standards and guest experience.
Key Responsibilities- Drive guest satisfaction by improving Guest Net Promoter Score (NPS) and addressing feedback to enhance the overall customer experience.
- Play a key role in boosting employee engagement through improved Employee Net Promoter Score (ENPS) and fostering a positive and productive work environment.
- Focus on optimizing retail spend to ensure financial efficiency while maintaining profitability.
- Ensure the right people are in the right place at the right time, managing staffing effectively to meet business needs and uphold high operational standards.
You will be responsible for managing the team during shifts, ensuring key tasks and objectives are met. You'll actively drive add-on sales and promotions while supporting your team to do the same. Maintaining stock and ensuring propositions are always available for guests is crucial, as is consistently delivering a quality guest experience in line with brand and venue guidelines.
You will also ensure that guest feedback is captured and addressed where possible, monitoring NPS and taking appropriate actions. Additionally, you'll provide accurate rota planning three weeks in advance using SAM and take accountability for the accuracy of closing the system.
Key Knowledge, Experience & Qualifications- Previous leadership experience in a similar environment, along with strong guest-facing skills, handling a variety of queries and resolving complaints directly.
- Experienced in generating new opportunities through sales and promotions, and adapting to working with multi-skilled teams to support various business areas based on guest demand.
- Demonstrable experience in leading teams to success, including managing performance, coaching, delivering training, and setting standards while role-modeling expected behaviors.
- Strong communication skills at all levels and the ability to manage multiple priorities while adapting to changing requirements.
