German Language Customer Service Representative

3 weeks ago


Oxford, Oxfordshire, United Kingdom allen-associates Full time

Job Summary

We are seeking a highly skilled German Language Customer Support Advisor to join our team at Allen Associates. As a key member of our customer support function, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities

  • Build strong relationships with clients by providing advice and support throughout the onboarding process.
  • Make outbound calls to customers to explain the benefits of our service and assist with registration and renewal processes.
  • Log and maintain accurate customer records.
  • Provide first-line support for IT and process issues, concerns, updates on application and status.
  • Meet and exceed personal call targets relating to call rates.

Benefits

  • A performance-related bonus.
  • 25 days holiday per annum.
  • Regular social events.
  • Company credit card, laptop, and mobile.
  • Flexible working arrangements.
  • Flexi Friday.
  • Refer a Friend scheme.
  • Company pension scheme and sickness/compassionate leave scheme.
  • Free parking on site.

About Us

Allen Associates is a forward-thinking and rapidly expanding organization. We have a hardworking but friendly team, with lots of personal development and progression opportunities. Our company culture is supportive with a dynamic family feel.

Requirements

  • Native or fluent German speaker.
  • Charismatic, confident, and able to pick up information quickly to provide high-quality service to customers.
  • Previous experience in a customer service environment.
  • Proven track record of working to deadlines and targets.
  • Excellent communication and interpersonal skills.
  • Ability to adapt to the needs of a growing business.


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