Mechanical Engineering Team Lead
2 days ago
Job Description: Servicing Department Head
We are recruiting for a Servicing Department Head with a strong background in mechanical engineering to oversee the servicing operations for one of our clients based in Chatham, Kent.
This role involves managing service teams, liaising with customers, and ensuring high-quality standards are maintained in all service activities. You will play a pivotal role in leading and coordinating a team of engineers, scheduling service operations, and delivering exceptional customer service.
Responsibilities:
- Manage the day-to-day operations of the service department, including scheduling and deployment of engineers.
- Provide technical support and guidance to the service team, leveraging your mechanical engineering knowledge.
- Ensure all servicing and repairs are carried out to the highest standards and within agreed timeframes.
- Build and maintain strong relationships with customers, addressing their concerns and ensuring satisfaction.
- Identify opportunities to upsell additional services or equipment to customers.
- Monitor performance metrics and drive continuous improvement within the service department.
- Ensure compliance with all health and safety regulations.
- Manage invoicing and ensure accurate job records are maintained.
About the Role:
You will be a motivated and proactive leader with a strong background in mechanical engineering and experience managing service operations. You'll have excellent organisational and communication skills and the ability to inspire and lead a team to deliver exceptional results.
Requirements:
- Strong leadership and team management skills.
- Solid knowledge and experience in mechanical engineering, ideally within the servicing or maintenance sector.
- Excellent organisational and prioritisation skills with attention to detail.
- Confident communicator at all levels, both written and verbal.
- Ability to build and maintain strong customer relationships.
- Adaptability to handle urgent customer requests and resolve issues efficiently.
- Problem-solving mindset with the ability to think on your feet.
Benefits:
The estimated salary for this role is around £55,000 - £65,000 per annum, depending on experience, plus benefits such as 37 days holiday in total, including bank holidays and your birthday off, training and development opportunities, pension scheme, free car parking, company vehicle available (optional), and a dynamic and supportive work environment.
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