Credit Risk Manager

2 months ago

Worthing, West Sussex, United Kingdom HSBC Full time

About the Role

HSBC is seeking an experienced Credit Controller to join our Global Trade and Receivables Finance team. As a Credit Controller, you will play a critical role in ensuring the fair treatment of our customers and managing a portfolio of clients.

Key Responsibilities

  • Ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
  • Be responsible for a portfolio of Clients or responsible for the Client's sales ledger management.
  • Support a Client Services team in the development and execution of a high quality client-centric service culture that delivers superior post-sales support.
  • Develop and maintain strong working relationships with internal and external stakeholders.
  • Act as a Services champion to ensure that key objectives are prioritised appropriately.
  • Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role.
  • Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
  • Continuously monitor and gather information from appropriate sources to assess potential impacts and identify risks, necessary changes and business opportunities.

Requirements

  • Previous experience of a telephone based customer service role.
  • Experience of having difficult conversations with customers.
  • Have strong IT skills and attention to detail.
  • Learn new approaches and knowledge quickly.
  • Work on tasks independently and take appropriate responsibility for actions and decisions.
  • Plan and prioritise work in order to deliver high quality work on time with a personalised service to customers and colleagues.

What We Offer

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Flexible Working

At HSBC, we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours.

Equality and Diversity

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

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