Customer Service Associate

3 days ago


Stanwell, Surrey, United Kingdom Splendid Hospitality Group Full time
Company Overview: Splendid Hospitality Group is a boutique hotel chain that prides itself on providing exceptional service to its guests. With properties located near Heathrow Airport, our hotels are perfectly situated for business and leisure travelers alike.

Salary: £20,000 - £25,000 per annum, depending on experience.

Job Description: We are seeking a Resident Services Assistant to provide support to the departmental operations and act as a point of contact for residents during their stay. The successful candidate will be an approachable and friendly individual with excellent communication skills and a willingness to maintain a close relationship with residents throughout their stay.

Key Responsibilities:
  • Operate the premises 24 hours a day
  • Set up the buffet system in the restaurant area for mealtimes
  • Ensure adherence to food safety and hygiene practices
  • Clean and sanitize tables in the restaurant and reception areas
  • Maintain the reception, food and beverage outlets, public areas, stores, back office, staff room, and outside areas in a clean and tidy condition
  • Deal with resident queries in a polite and friendly manner
  • Record all complaints, comments, and special requests in the daily handover log

Benefits: As a member of our team, you will enjoy free parking, learning and development opportunities, heavily discounted hotel stays and food and beverage discounts at IHG Hotels and Resorts Worldwide, uniform provided, and access to a 24/7 Employee Assistance Programme.

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