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Sales Operations Manager

1 month ago

StratforduponAvon, Warwickshire, United Kingdom Kingsgate Recruitment Ltd Full time
Role Overview

We are seeking a highly motivated and experienced Sales Manager to lead our sales operations and drive revenue growth through effective sales strategies and exceptional customer service.

Key Responsibilities
  • Develop and implement a comprehensive sales strategy to attract individual customers, groups, corporate clients, and special events to our venue.
  • Actively seek out and build relationships with local businesses, colleges, and community organisations to drive group bookings and increase sales.
  • Respond to inquiries and provide detailed information about our venue, packages, and services to potential customers through various communication channels.
  • Manage the booking process, including availability, scheduling, and payment collection, ensuring a seamless customer experience.
  • Coordinate with the operations team to ensure smooth execution of bookings and events, including arranging staffing and handling any special requests or accommodations.
  • Maintain accurate records of bookings, sales, and customer interactions using our CRM system.
  • Engage with the marketing team and external PR agencies to support the development of promotional campaigns and materials, driving sales and increasing brand awareness.
  • Monitor market trends, competitor activities, and customer feedback to identify opportunities for improvement and make recommendations to enhance the customer experience and boost sales.
Requirements
  • Proven experience in a sales or marketing management role, preferably in the hospitality, entertainment, or events industry.
  • Excellent communication and interpersonal skills with the ability to build rapport with customers and stakeholders.
  • Strong negotiation and closing skills to secure group bookings and corporate partnerships.
  • Outstanding organisational and time management abilities to handle multiple bookings and inquiries simultaneously.
  • Familiarity with CRM software and online booking systems.
  • A passion for delivering exceptional customer service and ensuring guest satisfaction.
  • Knowledge of the local market and an existing network of contacts in the Kingston area is a plus.
Package

Salary range: £35,000 - £40,000

Strong incentives package