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Product Data Coordinator
2 months ago
nGeneration is seeking a detail-oriented and enthusiastic Product Data Coordinator to join our data function. As a key member of our team, you will play a crucial role in collecting, configuring, and testing data, while providing direct support and assistance to our customers.
Key Responsibilities- Data Management: Participate in data meetings with customers, provide training and functionality to the service desk, and ensure the accuracy and timeliness of data entry into in-house and 3rd party software.
- Communication: Communicate effectively with customers and internal stakeholders on a regular basis to discuss timescales for providing data, ensure that any outstanding information is followed up accordingly, and effectively communicate to the Account Manager on any perceived issues.
- Data Dictionary: Ensure that the Data Dictionary by customer is kept updated and shared with the service desk for any functional and operational changes.
- Planning & Support: Plan the rollouts of functionality and provide support to Customer sites and internal departments, including the management of all test kits and new functionality testing.
- Data Execution: Validate all data requests, communicate any gaps or incorrect information received, and ensure that data is executed and tested within the customer's SLA's.
- nGeneration Policies: Remain calm, positive, and enforce nGeneration policies and procedures, ensuring that work is completed within the required hours and being available out of hours for any data-related escalations.
- SLA Management: Manage all data queries within the customer's SLA.
- Data Tracker: Complete the data tracker daily by customer for month-end invoicing.
- Previous experience in a similar role.
- Strong technical and troubleshooting skills.
- Knowledge of EPoS is a plus.
- Excellent attention to detail and ability to follow instructions.
- Effective communication skills and ability to work well in a team.
- Ability to learn quickly and adapt to new technologies.
- Training and Development: We believe in continuous learning and growth, providing training opportunities to enhance your skills and knowledge.
- Annual Performance Bonus: We recognize and reward exceptional contributions, offering an annual performance bonus based on performance and achievements.
- Generous Annual Leave: We understand the importance of work-life balance, offering a generous annual leave allowance of 28 days.
- Company Events and Team Parties: We foster a vibrant and collaborative work culture, celebrating team achievements and building strong bonds between colleagues through company events and team parties.
