Senior Business Process Specialist
1 month ago
We are seeking an experienced Dynamics Functional Consultant to join our Digital Dynamics Team at the Health and Safety Executive. This exciting role offers a unique opportunity to contribute to the modernisation of our services, ensuring operational efficiency and effectiveness.
Job Overview
The successful candidate will work closely with projects, business teams, analysts, and user experience specialists to deliver and maintain solutions that meet business needs. You will be part of the digital transformation of HSE, utilising your skills in Microsoft Dynamics CRM 365 and Power Platform to drive innovation and improvement.
About the Role
- You will configure the CRM system to meet business and end-user needs, specifically utilising Customer Service and Field Service modules in Dynamics 365 and Power Apps Portal.
- Collaborate with developers, business analysts, and architects to implement Microsoft Dynamics CRM solutions, ensuring seamless integration with other back-office solutions.
- Use Azure DevOps to record development and configuration activities.
- Monitor and assess data capacity within a solution to ensure efficient space utilisation.
- Configure CRM workflows to support business processes, extract data, produce tailored reports, and respond to information requests.
- Manage change and deployment cycles for new and existing implementations across the CRM platform.
- Manage the efficient planning and delivery of new updates, modifications, and adoption of best practice policies, including research to identify opportunities to leverage new functionality within the system.
- Manage and coach a team of CRM/Dynamics Support Analysts.
About You
- Experience of coaching/staff management to bring out the best in people.
- Able to bring together technical and non-technical skills to quickly research and systematically solve problems.
- Good planning, scheduling skills, and ability to work logically.
- Good communication skills.
- Proactive and flexible.
- Can-do approach.
- Attention to detail and accuracy.
Essential Skills and Criteria
- Good experience with Microsoft Dynamic CRM 365 (Customer Service and Field Service modules), specifically around solution and entity creation and deployment.
- Proficient with configuring, deploying, and customising Microsoft Dynamics CRM and Power Apps Portal.
- Knowledge of Azure DevOps would be preferable but not essential.
- Knowledge of HTML, CSS, and JavaScript would be preferable.
- Demonstrated proficiency in understanding and implementing business workflows and processes.
- Knowledge of and experience using the Power Apps Platform Admin Centre for key environment management tasks and database management.
- A good understanding of the Microsoft 365 ecosystem, including Azure tenancy, Outlook, and Power Platform.
- Experience creating, deploying, and managing Power Automate workflows.
Benefits
- An estimated salary of £34,509, with the option to contribute to the Civil Service Defined Benefit Pension scheme.
- Opportunities for learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- Family-friendly policies and working hours to help balance your home life and career.
- Carer-friendly policies to create a supportive working culture.
- 25 days annual holiday increasing to 30 days after five years' service, plus bank holidays and one day's Civil Service privilege leave.
- Parental leave benefits.
What We Offer
We offer a wide range of fantastic benefits, including the Cycle to Work Scheme, E-Gift Cards, and Vouchers via our partner EdenRed.
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