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Light Commercial Vehicle Sales Specialist
2 months ago
Job Title: Commercial Sales Executive
Job Summary:
Pembrook Resourcing is seeking a highly motivated and experienced Commercial Sales Executive to join our team. As a Commercial Sales Executive, you will be responsible for representing the sales team in a positive and professional manner, maximizing LCV sales, and achieving individual and overall targets.
Key Responsibilities:
- Maximizing LCV sales with associated finance and accessories
- Liaison with affiliate sites to achieve individual and overall targets
- Document and process incoming lead management (online, telephone, email, EMS, walk-in)
- Predictive marketing second-wave calls, subject to GDPR guidelines
- Visual health check deferred work follow-ups
- Retention/maturing contract follow-ups (both finance and service)
- Test drive bookings
- Promotion of all connectivity options with vehicles
- Imaging/video of used vehicles when required, highlighting features and benefits
- Holding online and face-to-face sales presentations, providing customers with information and advice on commercial vehicles, equipment, and accessories
- Working with marketing to promote vehicles and the brand in the most effective way
- Concluding sales contracts, making required amendments, managing orders, and supervising order processing
- Being proactive in understanding your sales area, following up all contacts, processing, and managing your customer database, ensuring it is always up to date
- Updating and improving product knowledge, staying up to date with the brand and competitor's offers
- Responding to all enquiries in a timely and professional manner, advising visitors on vehicles, equipment, prices, conditions, and technical data
- Assisting analysis of online advert performance and advising necessary updates to improve views and enquiries
- Managing and responding to the live chat software on our various websites when required
- Working with the finance and insurance team to promote attractive weekly/monthly prices using finance terms
- Achieving/exceeding individual sales targets
- Maintaining awareness of competitor's offers, including promotional activity and products
- Agreeing with customers when the vehicle is to be handed over (date, delivery, etc.), handing over the vehicle, and organizing customer introductions to the vehicle
Requirements:
- Completed sales training in the light commercial vehicle industry
- Relevant direct work experience, including previous commercial vehicle sales experience
- An understanding of online used advertising platforms for commercial vehicles, including Autotrader, Exchange & Mart, and eBay
- Experience of delivering exceptional customer service
- Sales executives must be articulate, able to argue logically and clearly, show they hold customers in high esteem, demonstrate they are reliable, honest, and trustworthy
- Must understand basic sales processes – prospecting through to closing business
- Confident IT skills and the ability to use both internet systems and Microsoft Windows applications