Customer Service and Technical Solutions Expert

18 hours ago


Cambridgeshire and Peterborough, United Kingdom CV-Library Full time

We are seeking a Customer Service and Technical Solutions Expert to join our team of engineers who deliver exceptional customer experiences and maintain high-quality medical imaging systems.

Main Responsibilities
  1. Offer technical assistance to customers via phone and help them resolve issues with medical imaging systems.
  2. Analyse complex problems and develop effective solutions through remote troubleshooting.
  3. Collaborate with field service engineers to resolve escalated issues.

Remuneration: Up to £25,000 (dependent on experience) including a 10% bonus and comprehensive benefits package.

Essential Qualifications
  1. A qualification in electronics or a related technical discipline.
  2. Excellent customer service skills and a professional manner.
  3. A flexible approach with determination to resolve complex challenges.
  4. A full UK driving licence.


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