Customer Service Professional
3 weeks ago
About Us
At McQueens Dairies, we're passionate about providing excellent customer service and supporting the British dairy industry. We're a growing family brand that values work-life balance, and we're excited to be recruiting for a Retentions Advisor to join our Customer Service Team.
The Role
As a Retentions Advisor, you'll be the first point of contact for our existing customers looking to cancel their accounts. You'll use your customer service skills and rapport-building abilities to understand the specific reason for the cancellation, then help resolve the customer's problems and provide first-class support.
Required Experience
We're looking for someone with customer service experience, ideally in a contact centre environment. You'll need to be able to build trust and rapport with customers, have a professional telephone manner, and be motivated and positive in any situation.
Salary, Bonus & Benefits
We offer a competitive salary, uncapped bonus structure, and training in customer service skills and Excel. You'll also have the opportunity to work in a friendly business that's passionate about your career development.
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