Senior Operations Manager

4 weeks ago


Leicester, Leicester, United Kingdom NEXT Full time

About the Role:

We are seeking a highly skilled and experienced Senior Operations Manager to join our International team. As a Senior Operations Manager, you will be responsible for leading and managing a team of customer service representatives, ensuring that they have the necessary tools and resources to deliver exceptional customer service.

Key Responsibilities:

  • Lead and manage a team of customer service representatives
  • Develop and implement operational strategies to improve customer service
  • Collaborate with other departments to ensure seamless service delivery
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Previous experience in a customer service or operations management role
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

What We Offer:

As a Senior Operations Manager at NEXT, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will also have access to ongoing training and development opportunities to help you grow and succeed in your career.

How to Apply:

If you are a motivated and experienced Senior Operations Manager looking for a new challenge, please submit your application, including your CV and a cover letter, to us today.



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