Sunday Deputy Manager Moorland Road

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom Dorothy House Full time

About the Role

We are seeking a motivated and customer-focused Sunday Deputy Manager to join our team at Dorothy House Retail Moorland Road. As a key member of our store team, you will be responsible for providing excellent customer service, managing stock, and supporting the training and motivation of volunteers.

Key Responsibilities

  • Be a customer champion, using innovation and continuous improvement to create the best possible retail experience in the Dorothy House store.
  • To consistently deliver excellent shop floor front and back of house standards to be a destination store for our customers, donors, and volunteers.
  • To ensure efficient stock control and rotation of all stock.
  • To ensure that all backstage areas are properly organised and operate efficiently, maintaining adherence to health and safety guidelines/procedures at all times.
  • To support with the training, motivation, and management of volunteers, ensuring that they are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; implement all aspects of the Gift Aid scheme.
  • To actively recruit and encourage volunteering within your shop and maintain a volunteer rota to ensure shop trading at all published times.
  • To identify and recommend areas of improvement.
  • To deliver accurate and proper financial procedures, banking, and administration as required by Dorothy House.
  • To participate in education, training, development, and appraisal and attend meetings as required.

Requirements

  • Good standard of Maths and English.
  • Strong team worker with the ability to motivate a team.
  • Excellent prioritisation and organisational skills.
  • Customer focused with an energetic and enthusiastic attitude.

Benefits

  • Bonus scheme - a yearly bonus for our retail staff.
  • Generous holiday allowance for all roles, increasing with length of service.
  • Fantastic refer a friend scheme.
  • Excellent industry leading training and development programmes with many career development opportunities.
  • Pension with Life Assurance.
  • Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
  • Cycle to work scheme.
  • Employee Counselling and Mindful Employer Charter - providing our staff with information, advice, and support for those experiencing stress, anxiety, depression, or any other mental health conditions.
  • Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.


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