Sunday Deputy Manager Moorland Road
4 weeks ago
About the Role
We are seeking a motivated and customer-focused Sunday Deputy Manager to join our team at Dorothy House Retail Moorland Road. As a key member of our store team, you will be responsible for providing excellent customer service, managing stock, and supporting the training and motivation of volunteers.
Key Responsibilities
- Be a customer champion, using innovation and continuous improvement to create the best possible retail experience in the Dorothy House store.
- To consistently deliver excellent shop floor front and back of house standards to be a destination store for our customers, donors, and volunteers.
- To ensure efficient stock control and rotation of all stock.
- To ensure that all backstage areas are properly organised and operate efficiently, maintaining adherence to health and safety guidelines/procedures at all times.
- To support with the training, motivation, and management of volunteers, ensuring that they are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; implement all aspects of the Gift Aid scheme.
- To actively recruit and encourage volunteering within your shop and maintain a volunteer rota to ensure shop trading at all published times.
- To identify and recommend areas of improvement.
- To deliver accurate and proper financial procedures, banking, and administration as required by Dorothy House.
- To participate in education, training, development, and appraisal and attend meetings as required.
Requirements
- Good standard of Maths and English.
- Strong team worker with the ability to motivate a team.
- Excellent prioritisation and organisational skills.
- Customer focused with an energetic and enthusiastic attitude.
Benefits
- Bonus scheme - a yearly bonus for our retail staff.
- Generous holiday allowance for all roles, increasing with length of service.
- Fantastic refer a friend scheme.
- Excellent industry leading training and development programmes with many career development opportunities.
- Pension with Life Assurance.
- Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
- Cycle to work scheme.
- Employee Counselling and Mindful Employer Charter - providing our staff with information, advice, and support for those experiencing stress, anxiety, depression, or any other mental health conditions.
- Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.
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