Service Management Operations Expert

23 hours ago


Exeter, Devon, United Kingdom BT Group Full time

As a key member of the BT Group, you will play a crucial role in ensuring seamless service management operations for our Devon and Cornwall & Dorset Managed ICT Contract. This position requires a highly skilled professional who can interact effectively at all levels of internal and customer organisations, leveraging their exceptional communication and negotiation skills to drive results.

Key Responsibilities
  • Support the all functional areas of Service Management to deliver exceptional service quality.
  • Work collaboratively with stakeholders to develop and implement process improvements.
  • Participate in new business initiatives and contribute to the team's growth and development.

In addition to your technical expertise, you must possess excellent interpersonal, influencing, and communication skills. Proven track records of working collaboratively to develop better ways to work together are essential, as well as thorough understanding of customer/contract or programme knowledge and experience of ISO20:000 2018 Standards.

What We Offer
  • A competitive salary range of £60,000 - £80,000 per annum, commensurate with experience.
  • An attractive benefits package including BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%, 22 days annual leave (not including bank holidays), increasing with service.
  • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan.
  • World-class training and development opportunities.

We value diversity and inclusion, championing digital inclusion, and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation, and provides opportunities to be your best.



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