Service Excellence Advisor

3 days ago


Biggleswade, Central Bedfordshire, United Kingdom Quest Employment Full time

Service Excellence:

Our client is a respected logistics company based in Biggleswade, seeking a dedicated and results-driven individual to join their team as a Service Excellence Advisor.

This is an exciting opportunity to work in a customer-focused environment and make a real impact on the business.

The successful candidate will be responsible for analysing customer feedback, identifying areas for improvement, and implementing strategies to enhance the overall customer experience.

Salary: £28,000 - £32,000 per annum (dependent on experience)

Job Description:

  • To analyse customer feedback and identify trends and patterns
  • To develop and implement strategies to enhance the customer experience
  • To work closely with the client's team to ensure seamless day-to-day operations
  • To maintain accurate records of customer interactions

Required Skills and Qualifications:

  • Degree-level qualification in a relevant field (e.g. Business, Marketing)
  • Excellent analytical and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Strong communication and interpersonal skills

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and dynamic work environment

Location: Biggleswade, Bedfordshire (office-based role)

Working Hours: Monday-Friday, 09:00-18:00



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