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Head Receptionist
1 month ago
Metropolitan Gaming is seeking a highly skilled and experienced Head Receptionist to join our team in Manchester. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and maintaining the highest standards of professionalism.
Key Responsibilities:- Supervise and coordinate the activities of the reception team, ensuring efficient and effective service delivery.
- Provide training and guidance to new team members, promoting a culture of excellence and customer satisfaction.
- Monitor and maintain accurate records of guest interactions, including feedback and complaints.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Substantial experience in a customer-facing role, preferably in a high-end or luxury environment.
- Proven track record of delivering exceptional customer service and resolving complex issues.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Excellent knowledge of current Metropolitan Gaming customer base, including VIPs and major players.
- Ability to work autonomously and as part of a team, with a flexible and adaptable approach.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to exclusive employee benefits and rewards.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.