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Head Receptionist

1 month ago


Manchester, United Kingdom Metropolitan Gaming Full time
Head Receptionist Job Description

Metropolitan Gaming is seeking a highly skilled and experienced Head Receptionist to join our team in Manchester. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and maintaining the highest standards of professionalism.

Key Responsibilities:
  • Supervise and coordinate the activities of the reception team, ensuring efficient and effective service delivery.
  • Provide training and guidance to new team members, promoting a culture of excellence and customer satisfaction.
  • Monitor and maintain accurate records of guest interactions, including feedback and complaints.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements:
  • Substantial experience in a customer-facing role, preferably in a high-end or luxury environment.
  • Proven track record of delivering exceptional customer service and resolving complex issues.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent knowledge of current Metropolitan Gaming customer base, including VIPs and major players.
  • Ability to work autonomously and as part of a team, with a flexible and adaptable approach.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to exclusive employee benefits and rewards.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.