Data and Monitoring Officer

4 weeks ago


Walsall, Walsall, United Kingdom Walsall Council Full time
About the Role

We are seeking an enthusiastic and knowledgeable individual to join our Financial Assessment and Charging Team in Adult Social Care. The successful candidate will be responsible for proactively maximising client contributions, ensuring customer arrears are minimised, and supporting the Council's Debt Recovery process.

Key Responsibilities
  • Proactively monitor client contributions and take timely action to minimise arrears
  • Undertake case reviews and gather information to assist the Council in securing debt
  • Support customers with debt by signposting to voluntary and community sector organisations or recognised qualified debt specialists
  • Identify and investigate discrepancies of financial irregularities or disputes that may suggest financial abuse
About You

The ideal candidate will have experience working in Adult Social Care financial assessment and debt environments, excellent IT skills, and the ability to work with minimal supervision. You will be confident in making critical decisions and have the ability to work to deadlines and prioritise workloads.

This is an exciting opportunity to join our team and make a real difference in the lives of our customers. If you are passionate about delivering excellent customer service and have a strong understanding of financial assessment and debt recovery, we would love to hear from you.

Important Note: When completing your online application form, please ensure you include a detailed supporting information statement describing how your skills, abilities, and experience meet the specific criteria included in the employee specification.



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