Data and Monitoring Officer

4 weeks ago


Walsall, Walsall, United Kingdom The New Art Gallery Walsall Full time
About the Role

We are seeking an experienced and skilled professional to join our Financial Assessment and Charging Team in Adult Social Care. The successful candidate will be responsible for proactively maximising client contributions, ensuring customer arrears are minimised, and supporting the Council's Debt Recovery process.

Key Responsibilities
  • Proactively monitor and maximise client contributions through regular reviews and timely action.
  • Undertake case reviews to resolve issues and queries related to income or outstanding debt, gathering information from internal colleagues as needed.
  • Support and aid the Debt Recovery process by engaging with customers, instigating financial re-assessments, and identifying underlying issues preventing payment.
  • Signpost customers to voluntary and community sector organisations or recognised debt specialists for independent support.
  • Identify and investigate discrepancies or financial irregularities, liaising with Safeguarding as needed.
Requirements
  • Experience working in Adult Social Care financial assessment and debt environments.
  • Working knowledge and experience engaging with customers with debt.
  • Excellent IT skills, with ability to work with multiple information systems and manipulate data with confidence.
  • Confidence in making critical decisions and working with minimal supervision.
  • Ability to work to deadlines and prioritise workloads.
About You

The ideal candidate will have a strong understanding of financial assessment and debt management, excellent communication skills, and the ability to work effectively in a team environment.

This role offers a unique opportunity to make a positive impact on the lives of our customers and contribute to the delivery of our Proud Promises.

We offer a hybrid working arrangement, with a mix of office, remote, and home working.

Please note that a Baseline Personnel Security Standard (BPSS) check and an enhanced Disclosure & Barring Service (DBS) check are required for this role.



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