IT Support Analyst Home Based

3 weeks ago


Ringwood, Hampshire, United Kingdom Aspire Jobs Full time
Job Title: IT Support Analyst Home Based

We are seeking an experienced IT Support Analyst to join our team based in Ringwood. As a key member of our IT department, you will be responsible for providing first and second-level technical support to our staff across all sites.

Salary: £Dependent on experience

The successful candidate will have a background in 1st or 2nd level support and excellent communication skills. You will also possess knowledge of Active Directory, MS Office, IBM/HCL Notes and Domino environment.

Benefits:

  • 25 days holiday
  • Hybrid working - 3 days working from home, 2 days in the office (days to be confirmed)
  • Pension - Auto Enrolment - 6 % Employer and 2% Employee
  • Parking
  • Flexed holiday, Optional Cash Plan
  • Training provided

About the Role:

This permanent position offers an exciting opportunity to work with a well-established and growing Company based in Ringwood. The successful candidate will ensure the operational delivery and maintenance of IT solutions across the organisation.

Responsibilities:

  • Provide 1st/2nd level support
  • Troubleshoot and resolve problems
  • Maintain existing infrastructure
  • Resolve complex problems experienced by end users
  • Ensure day to day IT facilities are available to all staff across all sites
  • Analyse IT and communication activity
  • Work closely with the IT Director to plan and implement IT strategy to ensure productivity is maintained across the business.
  • Support training plans of the Company and provide training on IT

Requirements:

  • Experience within IT Support
  • Background within 1st or 2nd level support
  • Ability to troubleshoot and resolve problems
  • Good communication skills
  • Knowledge of Active Directory, MS Office, IBM/HCL Notes and Domino environment
  • Ability to prioritise workload and maintain deadlines
  • Excellent attention to detail
  • Transport is essential due to regular travel to other sites

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