Business Process Improvement Executive

20 hours ago


London, Greater London, United Kingdom Believe Full time

We are looking for a highly skilled Business Process Improvement Executive to join our team in Hamburg, Germany. In this exciting role, you will be responsible for optimising business processes and improving efficiency within our CRM system.

About the Role

You will work closely with stakeholders and cross-functional teams to drive the adoption of our CRM system across Sentric/Believe, ensuring that its value is widely understood and embraced by all teams.

As a key member of our digital transformation team, you will lead the implementation of business and process changes related to the CRM system, providing strategic input and practical solutions to ensure technology solutions are practical and aligned with business needs.

Main Responsibilities
  1. Process Mapping: Develop and implement process maps to identify areas for improvement and streamline workflows within the CRM system.
  2. Automation Development: Collaborate with marketing, business development, client services, sync, and legal teams to develop and implement automated CRM solutions that enhance efficiency and drive targeted outcomes.
  3. Development Prioritisation: Work with teams across Sentric to identify and prioritise areas for CRM development that will have the most significant impact, whether on customer satisfaction, revenue, or improved workflows.

The ideal candidate will have 3-5 years of proven experience within CRM management, ownership or a CRM solutions implementation role, along with strong understanding of CRM platforms preferably experiences with HubSpot and/or Salesforce, data management, and system integration.

The estimated salary for this role is £50,000 - £60,000 per annum depending on experience.



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