Restaurant Operations Manager
3 weeks ago
Aramark UK is seeking an experienced Shift Manager to join our team at the Harry Potter Studio in Watford, Hertfordshire. As a key member of our restaurant team, you will be responsible for driving customer service standards, supporting all service aspects of the Studio Tour, and leading a team to achieve our targets.
Key Responsibilities:
- Continuously drive customer service standards and resolve issues before they arise
- Support all service aspects of the Studio Tour, Hospitality, and Events
- Lead, coach, develop, and motivate the team to achieve our targets
- Be organized and prioritize tasks, setting clear targets for team leaders to support successful shift operations
- Confidently make decisions, provide feedback, and perform performance management
- Manage profit and loss, stock control, ordering, rotation, wastage control, and gross profit
- Adhere to and enforce all aspects of Food Safety and Health & Safety
Requirements:
- Minimum 1 year of relevant experience in a similar capacity
- High level of energy, positivity, and resilience, with the ability to work at pace and high volume
- Extensive experience in managing and developing large teams
- Excellent time management and adaptability, with a naturally positive attitude
- Minimum qualification of Food Safety Level 2
Aramark UK is an equal opportunities employer, and all applications will be treated in the strictest confidence. We offer a competitive salary, company pension, and a range of benefits, including flexible working hours, MyStaff Shop discounts, and generous annual leave.
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