Risk Services Manager

2 weeks ago

Milton Keynes, Milton Keynes, United Kingdom KPMG Full time

Job Title: Risk Services Manager

Job Summary:

The Risk Services Manager is responsible for leading and developing global risk/regulatory business processes and associated systems. This role involves managing relationships with key stakeholders, resolving potential issues, and providing day-to-day business prioritization of changes and enhancements.

Key Responsibilities:

  • Manage the relationship between Global Business Operations and key stakeholders
  • Help resolve potential issues relating to the respective risk system and related processes
  • Provide day-to-day business prioritization of changes and enhancements from the approved backlog
  • Facilitate requirements gathering and prioritization, business case development, and estimation for emergent enhancements, special projects, and the annual budget submission process
  • Help ensure business needs, communications, training, and support are appropriately coordinated and communicated to key stakeholders and constituents of the risk system and related processes
  • Manage the process of deployment and implementation of new member firms
  • Address questions from the business or escalated by the risk system administrator
  • Facilitate global Working Group sessions and develop briefing materials to present to key stakeholders
  • Contribute to the tactical planning and monitoring progress of the application strategic vision

Key Accountabilities:

  • Manage the relationship between Global Business Operations and key stakeholders, including Business Process Owners, Member Firm Local Administrators, and application working groups
  • Document process and system updates/enhancements and work with technical solutions teams and member firm administrators to develop, deploy/configure, and test agreed-to enhancements and updates
  • Work with Business Process Owners to address policy and process questions from the business and IT support to troubleshoot issues escalated by the member firm system administrator
  • Facilitate requirements gathering, prioritization, and estimation for emergent application enhancement requests, special projects, and the annual budget submission process and three-year roadmap
  • Plan, lead, and document working sessions

Key Competencies:

  • Champion inclusion: Creates an environment in which all people feel like they belong
  • Drive quality: Delivers high-quality products and exceptional service that provide value and exceed client expectations
  • Advance an ethical environment: Takes personal responsibility for the ethical environment of the firm and encourages others to do the same
  • Apply a strategic perspective: Uses diverse sets of inputs to develop a broad perspective on business and people issues
  • Make sound decisions: Exercises sound ethical and business judgment when making decisions
  • Foster innovation: Embraces a culture of innovation and experimentation to create value
  • Demonstrate self-awareness: Focuses on self-development and continuous learning, using insight to build capability and confidence
  • Build collaborative relationships: Connects with individuals, teams, and organizations to build lasting, collaborative relationships that enable global, firm-wide growth
  • Develop and motivate others: Engages teams, instills confidence, and coaches people to find meaning in their work and achieve exceptional results

Technical Skills & Qualifications:

  • Exceptional writing skills with a strong understanding of all aspects of writing in English
  • Strong communications skills, including planning and delivering presentations to large global audiences across multiple time zones
  • Strong ability to conceptualize visual communications (graphic design skills are not required but are a plus)
  • Experienced in defining communication/marketing plans that employ multiple media types
  • Detail-focused and able to produce quality communications in short timeframes
  • Ability to successfully interact with management, including partners and senior leadership
  • A self-starter, motivated with a flexible and committed attitude, strong interpersonal skills
  • Strong management and organizational skills
  • Ability to drive decision making, facilitate change, and edit material
  • Possesses significant knowledge of KPMG and its business
  • Requires proficiency in Microsoft Office applications: Word, SharePoint, Excel, PowerPoint, Visio, and Outlook
  • Ability to generate simple to mid-level SQL queries enough to understand underlying data structures and perform simple ad hoc analysis preferred

Experience & Knowledge:

  • Significant experience or working with business rules, processes, and systems that assess independence and business risk within an accounting or professional services organization
  • Bachelor's degree from an accredited college/university or equivalent work experience
  • Strong working knowledge of Agile methodology for software development, including the role, responsibilities, and practices of the Scrum Product Owner
  • Technical expertise sufficient to formulate requirements and contribute to the design of technical solutions in partnership with technology specialists
  • Experience working in a global environment

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