Seamless Client Experience Manager

3 days ago


Stanmore, Greater London, United Kingdom NRG Resourcing Full time

Delivering Exceptional Client Experiences

This forward-thinking brokerage is committed to helping clients achieve their financial goals through tailored, unbiased advice. As a Mortgage Paraplanner, you will play a crucial role in supporting expert Mortgage Brokers and delivering outstanding client service.

You will work closely with Mortgage Brokers to manage various cases, ensuring clients receive the highest level of service at every stage of their mortgage journey. Your role will include liaising with lenders and clients, managing mortgage cases efficiently, and contributing to a seamless and stress-free client experience.

Key Responsibilities:

  • Support Mortgage Brokers with administrative and case management tasks.
  • Liaise with lenders, clients, and other third parties to ensure smooth case progression.
  • Handle mortgage applications from submission to completion.
  • Maintain accurate records and manage compliance requirements.

The Benefits:

  • Salary: £43,000 - £46,000 per annum, depending on experience.
  • Holidays: 20 days + 1 additional day per year of service (up to 25) plus bank holidays.
  • Professional Development: Fully funded CeMAP qualification and other professional development opportunities.


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