Returns Administrator

2 days ago


Bath, Bath and North East Somerset, United Kingdom CV-Library Full time
Job Description Summary

The Returns Administrator position plays a vital role in our customer service team, focused on efficiently handling returns, product exchanges, and warranty claims. This exciting opportunity requires a highly motivated individual with excellent organizational and communication skills.

Main Responsibilities:
  • Coordinating returns, exchanges, and warranty claims to ensure seamless customer experiences.
  • Liaising with manufacturers and preferred couriers to resolve any issues that may arise.
  • Providing top-notch customer service via phone, email, and other communication channels.
  • Collaborating with colleagues to ensure effective communication and resolution of customer inquiries.
Requirements:
  • Proven IT skills, particularly expertise in MS Office, especially Excel.
  • Exceptional customer service skills, including strong telephone manner and customer-centric approach.
Benefits:
  • Negotiable salary: £26,500 per annum, based on experience.
  • Generous annual leave entitlement, starting at 22 days plus bank holidays, rising to 25 days with 5 years of service.
  • Healthcare cashback package covering various healthcare expenses.
  • Private GP appointments available 24/7 for added convenience.
  • Discounts from over 3,000 retailers.
  • Employee Assistance Programme supporting employees with various life challenges.
  • Regular team-building events promoting unity and camaraderie.


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