Employment Support Specialist
3 weeks ago
About the Role
As an Employment Advisor at Maximus, you will play a vital role in helping individuals overcome barriers to employment and achieve their career goals. You will work directly with a caseload of customers, providing coaching and support to equip them with the necessary skills and confidence to secure and sustain employment.
Key Responsibilities
- Manage a caseload of customers using a variety of coaching strategies to prepare them for interviews and job searching
- Undertake in-depth assessments to understand customers' circumstances, preferences, and barriers to progression
- Co-produce personalized action plans with sequenced interventions and development opportunities
- Use an integration framework to obtain support from local specialist services to address specific issues
- Identify recruitment needs of employers and undertake tailored pre-screens and group assessments
- Co-produce effective in-work support plans with participants and employers
- Participate in continuous improvement activities to ensure excellent customer service
Requirements
- Customer-focused with a strong commitment to customer care
- Strong team player with a positive and flexible approach to work and colleagues
- Previous experience of working in a fast-paced, target-driven environment
- Fully IT literate in using Microsoft Office and modern digital technologies
- Strong communicator with creative problem-solving skills
- Ability to plan and organize workload to meet targets and deadlines
About Maximus
Maximus is a global organization that specializes in providing health and employment services to millions of people every year. We employ around 5,000 people across the UK to deliver services that have a profound impact on people's lives.
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