Customer Service Centre Leadership Role

2 months ago


Bournemouth, Bournemouth, United Kingdom Stonewater Full time
About the Role

We are seeking a dynamic leader to join our Customer Service Centre team as a Team Manager. As a key member of our team, you will be responsible for motivating, developing, and managing a team of customer service professionals in a fast-paced and rewarding environment.

Key Responsibilities
  • Lead and manage a team of customer service representatives to deliver excellent customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other teams to ensure seamless customer service delivery
  • Identify and address customer complaints and issues in a timely and professional manner
Requirements

To be successful in this role, you will need:

  • Proven leadership and management experience in a customer service environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.



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