Customer Service Centre Leadership Role
2 months ago
We are seeking a dynamic leader to join our Customer Service Centre team as a Team Manager. As a key member of our team, you will be responsible for motivating, developing, and managing a team of customer service professionals in a fast-paced and rewarding environment.
Key Responsibilities- Lead and manage a team of customer service representatives to deliver excellent customer service
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with other teams to ensure seamless customer service delivery
- Identify and address customer complaints and issues in a timely and professional manner
To be successful in this role, you will need:
- Proven leadership and management experience in a customer service environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.
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