Technical Service Support Specialist

1 week ago

Bradford, Bradford, United Kingdom Ingersoll Rand Full time

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer.

As a Technical Service Support Specialist, you will assist the Aftermarket Sales and Service Department in a wide variety of activities, including spare parts, product support for our national and international customer base, and coordinating service support through our own engineer network.

The ideal candidate will be able to work autonomously, have outstanding communication skills, be detail-oriented, a problem solver with superior customer service skills, and the ability to work constructively with a variety of stakeholders with a tactful and positive approach.

Responsibilities:

  • Dealing with incoming calls for Technical Support on our Products (strong focus on our Optiload Milk System)
  • Managing and monitoring parts returned for repairs, exchange units, and invoicing the customers
  • Administering Service Engineers paperwork to ensure all hours, materials, and any follow-ups are actioned through to invoicing
  • Updating Maintenance records on Excel spreadsheet (for KPI)
  • Responsible for Work In Progress (WIP) targets
  • Build customer relationships in a professional manner through a solution-oriented approach, service, and telephone support
  • Continually look to explore and develop existing accounts for any growth opportunities to maximise sales
  • Promote the usage of our own engineers with our customers when required

Basic Qualifications:

  • Detail Oriented
  • Willingness to learn
  • Teamwork

Travel & Work Arrangements/Requirements:

Fully site-based

Key Competencies:

Absolute KEY skills needed for role

  • Customer Focus
  • Prioritisation Skills

What we Offer:

  • Company Pension Contribution
  • Westfield Health Medical Cover
  • 25 Days Holiday + 8 Bank Holidays (Option to purchase up to 5 days' pro rata for part-time)
  • Free parking
  • Death in Service Benefit of 4x salary
  • Cycle Scheme
  • Employee Assistance Programme
  • Refer a Friend Scheme
  • Electric Car Scheme (after probation period)
  • 10% of salary in shares after 1 year of employment

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