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Air Export Coordinator

1 month ago

Feltham, Greater London, United Kingdom Expeditors Full time

Job Title: Air Export Agent

At Expeditors, we are seeking a highly skilled and detail-oriented Air Export Agent to join our team. As an Air Export Agent, you will be responsible for ensuring the timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Key Responsibilities:

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Air Export files and reporting
  • Use Workflows on a daily basis
  • Ensure arrival notices are communicated to overseas and customers
  • Ensure accurate and timely client and Service Providers billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards
  • Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
  • Meet compliance at all times with internal and external regulations in accordance with government regulations
  • Understand department process flow, looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures are in place and updated
  • Meet KPI standards in accordance with the Company's procedure
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Log & Prepare File For Export
  • Receive Documents
  • Process shipments
  • Monitor shipments

Core Competencies:

  • Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
  • Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
  • Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
  • Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
  • Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
  • Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
  • Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Product Core Competencies:

  • Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
  • Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
  • Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Qualifications:

• Global logistics industry knowledge would be advantageous but not essential
• Good computer skills (e.g., MS Excel, MS Word)