Field Service Technician

2 weeks ago


Sheffield, Sheffield, United Kingdom Mase Consulting Ltd Full time
About the Role

We are seeking a highly skilled Field Service Engineer to join our team at Mase Consulting Ltd. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients across the UK and Ireland.

Key Responsibilities:

  • Operating from a home office and visiting customers to complete new equipment installations, commissioning and user training.
  • Liaising with customers directly to schedule the service visit.
  • Decommissioning equipment for site relocations.
  • Conducting routine service and calibration work, alongside more reactive maintenance, including fault finding and problem resolution.
  • Working on equipment including both hardware and software ranging from £200K to £3M.
  • Completing service visit reports.
  • Handling service tickets, gaining the equipment log file and using TeamViewer where possible to gain remote access to their equipment.
  • On the rare occasion you aren't able to resolve the issue on customer site, you will organise for the equipment to be sent to my clients' Northern service centre and attend to do further investigation.

About You

We are looking for a candidate with hands-on experience as a technician or service engineer working on SEM (scanning electron microscope) or TEM (transmission electron microscope) systems. You should have a logical and methodical approach and be comfortable spending up to 60% of your working week away from home. A UK driving license is essential, as is the right to work in the UK.

What We Offer

We offer a competitive salary, bonus, company car, travel expenses, pension, wellbeing programme, and 23 days holiday + public holidays (rising with service). You will also have the opportunity to bank hours, meaning you can take Fridays off work.

Location

The role is based in the Yorkshire, Northwest or Midlands (UK / Ireland travel required).



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