Case Officer

3 weeks ago


North East, United Kingdom Royal British Legion Trading Full time
Role Overview

As a dedicated Case Officer, you will play a vital role in empowering local communities by providing direct support, advice, and guidance to beneficiaries on a wide range of issues. This includes health, social care, employment, benefits, statutory support, and housing.

Key Responsibilities

• Assess the needs of beneficiaries and collaborate with regional specialist teams and external service providers to ensure that support is delivered in an integrated and effective way.
• Develop creative, tailored solutions, drawing on contributions from volunteers, our members, and branches to meet beneficiaries' unique needs.
• Work closely with the Casework Services Manager and Head of Welfare to identify and address local beneficiary needs, helping shape the commissioning of specialist services.
• Advise beneficiaries on available support and assist them in accessing the services they need, while maintaining an up-to-date knowledge of statutory benefits.

What We Offer

The role is primarily home-based with regular travel around the UK. You will be part of a dynamic team that is passionate about making a lasting difference in the lives of our beneficiaries. If you are a motivated and compassionate individual who is committed to delivering exceptional support, we encourage you to apply for this rewarding opportunity.
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