Technical Support Engineer

3 weeks ago


Camberley, Surrey, United Kingdom Lloyd Recruitment - East Grinstead Full time

A well-established business in the Camberley area is seeking a skilled 1st & 2nd Line Support Engineer to join their team.

About the Role:

This is an exciting opportunity to join a dynamic team as a 1st & 2nd Line Support Engineer, providing comprehensive support for Windows Desktops, Laptops, hardware, and software. You will be responsible for handling technical queries via telephone and remote tools.

Responsibilities:
  • Provide first-line support for Windows Desktops, Laptops, hardware, and software
  • Offer second-line support for Office 365 Administration (User Accounts, Licenses, Permissions, Apps)
  • Write and update user and system documentation
  • Handle SLA-based technical support calls
  • Manage high volumes of tickets daily
Requirements:
  • Strong verbal and written communication skills
  • Excellent customer service skills
  • Ability to prioritize work and meet deadlines
  • Multitasking capabilities
  • Logical and methodical approach to problem-solving
  • Attention to detail
  • Support for Microsoft Windows Desktops, Laptops, Hardware, and Software
  • Basic Networking including TCP/IP and DNS to support the desktop environment
  • Basic Server Administration (User Account Administrations and Permissions)
  • Effective use of the Helpdesk system and keeping support ticket information up to date


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