Customer Service Engineer
3 weeks ago
We are seeking an exceptional Service Coordinator/Service Controller to join our Clevedon-based team, focusing on delivering outstanding customer service experiences.
The successful candidate will have a passion for service excellence, combined with strong organisational and communication skills.
About the Job
This role involves coordinating customer service efforts, managing engineer workloads, and ensuring seamless communication between teams.
The ideal candidate will be able to analyse customer feedback, identify areas for improvement, and develop strategies to enhance service delivery.
Key Responsibilities
* Coordinate customer service efforts, ensuring seamless delivery
* Manage engineer workloads and diaries, optimising productivity
* Develop and maintain effective communication channels between teams
* Analyse customer feedback, identifying areas for improvement
Requirements and Qualifications
* 2+ years of service coordination experience
* Proven track record in improving service delivery and reducing costs
* Excellent communication and interpersonal skills
* Ability to adapt to changing priorities and deadlines
Salary and Benefits
* Competitive salary of £28,000 - £33,000 per annum, depending on experience
* Extensive benefits package including internal training and progression scheme, laptop, and loads of support networks
* Monday to Friday position, office-based work environment
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