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Strategic Relationship Manager

1 month ago

Stroud, United Kingdom Ecotricity Full time
About the Role

We are seeking a highly skilled Strategic Relationship Manager to join our team at Ecotricity. As a key member of our Business Service Leadership team, you will be responsible for building and maintaining strong relationships with our most high-value business customers.

With a strong track record of relationship management and leadership experience, you will be able to draw on your expertise to coach and develop your direct reports, ensuring they provide the best possible service to our customers.

You will work closely with our Business Sales team and other stakeholders to deliver department and company initiatives, as well as side projects. Your ability to think strategically and contribute to the overall B2B strategy will be essential in this role.

Key Responsibilities:

  • Point of contact for key customers, delivering all tasks within the customer journey in B2B, from registration to billing and metering.
  • Lead a team of Customer Relationship Managers, delivering day-to-day workload and project initiatives.
  • Work with IT and MI teams to improve reporting and root cause analysis of issues affecting key accounts.
  • Manage dashboards in Ecosystem and trackers outside of Ecosystem, maximizing resolution in a timely manner and keeping customers informed.
  • Support Business Sales to maintain strong relationships with key existing customers, including preparing service updates for face-to-face meetings, KPI tracking, complaint handling, and service management.

Requirements:

  • Strong track record of relationship management and leadership experience.
  • Proven expertise in the energy industry and/or client or 3rd party management.
  • Excellent communication and stakeholder management skills.
  • Ability to think strategically and contribute to the overall B2B strategy.
  • Strong commercial acumen in relation to large business.

What We Offer:

  • Healthcare plan, life assurance, and generous pension contribution.
  • Volunteering day.
  • Hybrid working.
  • Various company discounts.
  • Holiday of 25 days (plus bank holidays) and ability to buy/sell days.
  • Cycle to work scheme, car pooling, and onsite parking available.