Technical Service Specialist
1 week ago
We are seeking a skilled Technical Service Specialist to join our team at Pay Limited in London. This is a permanent position that offers an estimated salary of £45,000 - £60,000 per annum, depending on experience.
In this role, you will assist the Fraud Service Manager with day-to-day service management activities, initial incident response, documentation, and on-call support for 24/7 P1 incidents. You will ensure the effective handling and resolution of high-priority issues.
This role is essential for providing first-level service support, assisting in incident management, monitoring SLAs, and ensuring accurate documentation. The on-call responsibilities for P1 incidents ensure that critical issues are managed promptly, contributing to service resilience and reliability.
Key Responsibilities:
- Act as the first responder for incidents during regular working hours and as part of the on-call rota for 24/7 P1 incident management.
- Log incidents accurately, perform initial impact analysis, and escalate complex or critical incidents as needed.
- Participate in a scheduled on-call rota to provide 24/7 support for high-priority (P1) incidents.
- Ensure rapid response and coordination for P1 incidents, communicating effectively with the Fraud Service Manager and relevant teams.
- Monitor service performance against SLAs, KPIs, and OLAs, ensuring compliance and prompt escalation when thresholds are at risk.
- Support proactive measures to maintain service availability and reliability.
- Assist in generating detailed reports on service performance, incident trends, and areas for improvement.
- Maintain comprehensive and up-to-date documentation, ensuring adherence to regulatory and company policies.
- Contribute to risk assessment activities by documenting incidents and response actions.
- Identify opportunities for process improvements based on incident learnings and service reviews.
- Participate in post-incident analysis and contribute to the development of preventive measures.
-
Technical Service Specialist
1 month ago
London, Greater London, United Kingdom Rise Technical Recruitment Full timeAre you looking to break into the engineering industry as a Field Service Engineer? This exciting opportunity with Rise Technical Recruitment offers full training and support to develop your skillset.The role involves installation, maintenance, and service of specialist IT and Electromechanical products, providing excellent customer service to clients. With...
-
Technical Specialist
4 days ago
London, Greater London, United Kingdom Rise Technical Recruitment Full timeRise Technical Recruitment is currently seeking a Technical Specialist to join their team. This role involves working as a Field Service Engineer, covering London and surrounding areas. The ideal candidate will have experience in Laser, Medical Devices, Electrical or Electronic fields.This is an excellent opportunity for a skilled engineer looking to train...
-
Technical Field Service Specialist
1 day ago
London, Greater London, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionWe are seeking a highly skilled Technical Field Service Specialist to join our team. As a Regional Weighing Equipment Technician, you will be responsible for providing expert technical support to our customers across the South East region. This is a fantastic opportunity to work with a leading manufacturer of weighing systems and solutions,...
-
Technical Field Service Specialist
1 week ago
London, Greater London, United Kingdom Rise Technical Recruitment Limited Full timeJob OverviewRise Technical Recruitment Limited is seeking an experienced LEV Engineer to join their team in Bristol. This is a fantastic opportunity for a motivated individual to work with a market-leading company, offering plenty of progression and specialist training.The successful candidate will be responsible for testing, service, and installation across...
-
Technical Service Maintenance Specialist
4 days ago
London, Greater London, United Kingdom Rise Technical Recruitment Full timeAbout the RoleThis exciting opportunity has arisen for a Technical Service Maintenance Specialist to join our client's team. As a key member of the team, you will be responsible for delivering high-quality services to commercial clients, including major retailers such as Aldi, Lidl, and B&M.Key Responsibilities:Work on all aspects of domestic and commercial...
-
Technical Field Service Specialist
2 days ago
London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time £35,000 - £45,000Rise Technical Recruitment Limited is proud to offer a Technical Field Service Specialist position that combines exceptional training with career advancement opportunities. Our ideal candidate will have a background in Plant, Agricultural, REME, Vehicle, or Heavy machinery and a strong desire to learn and grow within our company.The successful candidate will...
-
Technical Coffee Machine Servicing Specialist
24 hours ago
London, Greater London, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a skilled Field Service Engineer to join their team in the South West London area. This is an exciting opportunity for an Electrical Maintenance Technician looking to develop their skills and progress their career with a leading manufacturer of high end coffee machines.The successful candidate will be responsible...
-
Technical Support Specialist
7 days ago
London, Greater London, United Kingdom Rise Technical Recruitment Limited Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Rise Technical Recruitment Limited. In this role, you will provide technical expertise to clients across various industries, ensuring their specialist machinery is running efficiently and effectively.£40,000 - £45,000 (OTE: £50,000+), plus benefits packageAs a Technical...
-
Technical Service Specialist
2 days ago
London, Greater London, United Kingdom PFH Technology Group Full timeTechnical Service Specialist OpportunityWe are recruiting for a highly motivated and experienced Technical Service Specialist to join our team in Central London. This is a 12-month contract opportunity that involves providing technical support, troubleshooting, and maintenance services to our clients.The successful candidate will have a strong understanding...
-
Technical Service Specialist
1 month ago
London, Greater London, United Kingdom Corriculo Full timeTechnical Service Specialist Wanted">Our company, Corriculo Ltd, is hiring a highly motivated Technical Service Specialist to join our growing team. In this role, you will provide technical support services to our clients and contribute to the development of new technologies.The Job DescriptionAs a Technical Service Specialist, you will be responsible for...
-
Technical Service Specialist
7 days ago
London, Greater London, United Kingdom Cornwallis Elt Full timeCornwallis Elt is seeking a Technical Service Specialist to provide IT support to their London office on a temporary basis. This is a great opportunity to contribute to the implementation of IT projects and enhance your technical skills in a fast-paced environment.The ideal candidate will possess strong technical knowledge of IT systems, applications, and...
-
Technical Field Support Specialist
1 week ago
London, Greater London, United Kingdom Rise Technical Recruitment Limited Full timeTechnical Field Support Specialist Job Brief:Rise Technical Recruitment Limited has a fantastic opportunity for a skilled Technical Field Support Specialist to join our team. As a Technical Field Support Specialist, you will provide technical support and expertise in the repair, service, installation, and commissioning of high-end industrial bespoke...
-
Technical Service Specialist
6 days ago
London, Greater London, United Kingdom Cento Full timeCrypto-Solutions DeliveryCento is seeking an experienced Technical Service Specialist to deliver exceptional technical services to our customers in the Southern region.Remuneration:£44,000 - £49,000 per annumAbout the Opportunity:This role involves providing dedicated technical support to customers, ensuring prompt resolution of technical issues.The...
-
Technical Service Specialist
4 days ago
London, Greater London, United Kingdom Recruitment Solutions (Folkestone) Ltd Full timeWe are currently recruiting for a number of skilled Technical Service Specialists to join our team at Recruitment Solutions (Folkestone) Ltd.Job DescriptionWorking as a Technical Service Specialist, you will be based in a local independent prestige workshop, specialising in the service and repair of vehicles as per main dealer recommendations/schedules.Key...
-
Technical Support Specialist
1 day ago
London, Greater London, United Kingdom Rise Technical Recruitment Limited Full timeJob Description:We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support department, you will be responsible for providing exceptional customer service and resolving technical queries related to mechanical products.The successful candidate will have experience in dealing with technical problems...
-
Technical Solutions Specialist
2 days ago
London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time £40,000 - £45,000Technical Solutions SpecialistRise Technical Recruitment Limited is committed to investing in our employees' careers and development. We are seeking a Technical Solutions Specialist with a background in Electronics Engineering or a similar field to join our team.You will be responsible for delivering technical solutions that meet the needs of our customers,...
-
Technical Services Specialist
1 week ago
London, Greater London, United Kingdom Xpertise Recruitment Full time £50,000 - £60,000Xpertise Recruitment is proud to offer this exciting opportunity for a Technical Services Specialist to join our client's team in London. The successful candidate can expect a salary of £52,500 - £62,500 per annum.The Technical Services Specialist will be responsible for overseeing the implementation and maintenance of digital platforms, ensuring they meet...
-
Technical Installation Specialist
2 months ago
London, Greater London, United Kingdom Rise Technical Recruitment Limited Full timeAre you an accomplished engineer seeking a challenging role that offers specialist training and unlimited earning potential?Rise Technical Recruitment Limited is seeking a skilled Technical Installation Specialist to join our dynamic team, covering a regional patch on a home-based basis.Key Responsibilities:Provide dedicated field service support to...
-
Technical Product Specialist
4 days ago
London, Greater London, United Kingdom Rise Technical Recruitment Limited Full timeTechnical Product SpecialistAn exciting opportunity has arisen for a Technical Product Specialist to join our team. This role will see you working closely with customers on a range of products, providing calibration and instrumentation services.The ideal candidate will have previous experience in electronic fault finding, calibration or diagnostics, and be...
-
Technical Service Specialist
12 hours ago
London, Greater London, United Kingdom Disguise Technologies Ltd Full timeJob Description: Technical Service SpecialistWe are seeking a highly motivated Technical Service Specialist to join our team at Disguise Technologies Ltd. This is a maternity cover role for 9-12 months, providing critical technical support to customers in the entertainment industry.The ideal candidate will have commercial experience with Unreal Engine,...