Technical Service Specialist
17 hours ago
Cento is seeking an experienced Technical Service Specialist to deliver exceptional technical services to our customers in the Southern region.
Remuneration:£44,000 - £49,000 per annum
About the Opportunity:- This role involves providing dedicated technical support to customers, ensuring prompt resolution of technical issues.
- The Technical Service Specialist will offer comprehensive technical guidance to customers, covering equipment setup, troubleshooting, and maintenance.
- The successful candidate will be responsible for leading the technical implementation of new customer projects, guaranteeing smooth integration of our solutions.
- They will effectively communicate the value proposition of Cento's security solutions to potential and existing customers.
- This position entails delivering bespoke on-site training sessions and online webinars to customers and internal teams.
- The Technical Service Specialist will collaborate closely with sales teams, providing technical expertise during customer interactions.
- Responsibilities also include conducting quality assurance tests on new products to ensure optimal performance and reliability.
- Additionally, this individual will provide remote technical support to customers via phone and email, addressing complex technical inquiries.
- Substantial knowledge of the security industry and Cento's product offerings is required.
- Superb communication skills, both written and verbal, with the ability to craft compelling presentations.
- Strong analytical and problem-solving skills, with a proven track record of delivering results.
- The ideal candidate will possess exceptional interpersonal skills, enabling them to build strong relationships with customers.
- Experience in account management, focusing on customer satisfaction and retention.
- A highly motivated individual with excellent organisational skills and attention to detail.
- Ability to prioritise tasks and manage time effectively, working independently when necessary.
- Proficiency in Microsoft Office Suite, including PowerPoint, Word, Excel, and Teams.
- A valid UK driving licence is essential for site visits across the Southern region.
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