Breakfix Operations Team Lead

4 weeks ago

Huntingdon, United Kingdom CDW UK Full time
About CDW

CDW is a leading provider of IT solutions to businesses, governments, education, and healthcare customers worldwide. With over 15,000 coworkers and a presence in the US, UK, and Canada, CDW is a Fortune 500 company and S&P 500 Index member.

Our relationships are built on expertise and the CDW Way. Empowering leadership inspires teams to excel. From colleagues to leaders, we work together to drive progress.

Job Overview

CDW is seeking a Breakfix Supervisor to join our Operations leadership team. This role will oversee a team of warehousing operatives and/or repair engineers in one of our Break Fix Operations centres.

Responsibilities include overseeing daily operations, streamlining processes for maximum efficiency, and ensuring quality standards are consistently met. You will also train and develop your team, foster a culture of continuous improvement, and adhere to best practices.

Collaborate with other departments to optimize workflow and enhance the customer experience. This is an exciting opportunity to make a significant impact in a dynamic environment where your leadership and expertise will be highly valued.

Key Responsibilities
  • Lead, motivate, and inspire a team of skilled coworkers
  • Schedule work to ensure correct expectations and meet timescales
  • Maintain high housekeeping standards
  • Ensure the team works in a cost-effective and efficient manner
  • Help create and follow accurate, efficient processes
  • Develop and promote the Department and Team in line with the company's vision
  • Work closely with leaders to ensure items and orders enter and exit the department efficiently
  • Establish and maintain excellent internal and external service levels
  • Investigate and remediate issues and process failures, prioritizing customer expectations
  • Identify skills gaps and ensure they are filled with training
  • Conduct 1 to 1 meetings and annual performance plans with team members
  • Drive utilisation to ensure the department is cost-effective and working to best utilise capacity
Requirements
  • Leadership experience in a repair and logistics operation
  • Health and Safety experience in a similar environment
  • Performance management and HR-related experience
  • Experience working in a fast-paced technical environment
  • Understanding of an organisational structure from a commercial perspective
  • Experience as a configuration technician is an advantage
  • Passion for the IT industry, particularly pre-delivery configuration of customer equipment
  • Understanding of the industry and CDW's role, including its customer base
  • Business management skills with a total commitment to customer service
Essential Attributes
  • Flexibility
  • Willingness to work extra hours during peak periods
  • Honesty and hard work
  • Excellent attention to detail
  • Leadership skills to manage, inspire, and live by the CDW code
  • Highly motivated self-starter with ability to work with junior and senior level coworkers
  • Passion for making a difference
  • Exceptional problem-solving skills
  • Ability to multitask and manage multiple work streams and problems simultaneously
  • Ability to prioritise tasks through organisation and delegation
  • Able to demonstrate a positive, proactive, results-driven team approach

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