Operations Manager

4 weeks ago


Orpington, Greater London, United Kingdom Sert Group Limited Full time
Job Title: Operations Manager - Gas Boiler and Heat Pump Installation

Job Summary:
As an Operations Manager at Sert Group Limited, you will oversee a network of installers, ensuring the safe, timely, and on-budget delivery of gas boiler and heat pump installation projects. This role requires experience in managing both direct labour and subcontracted teams, including onboarding processes. You will be responsible for the operations of all on-site installations, coordinating with support teams, gas engineers, and heat pump installers.

Key Responsibilities:
• Ensure a seamless project handover from the internal retrofit team
• Ensure compliance with health and safety regulations, building codes, and license requirements
• Use data and management information to identify performance trends, address underperformance, and engage in regular coaching and feedback with the team
• Oversee the daily coordination of the installation teams, including site assessments, material measurements, and orders
• Manage the installation process from start to finish, offering technical support when needed
• Monitor and manage the performance and quality of subcontractors and operatives
• Provide weekly reports to the Head of Operations and Head of Retrofit, including site audit and progress reports
• Implement strict quality control procedures to evaluate contractor performance and workmanship
• Conduct regular audits to ensure adherence to industry standards, safety regulations, and program requirements, maintaining high-quality standards on all projects
• Build and maintain a network of reliable contractors, ensuring a steady workforce for ongoing and future projects

Requirements:
• Proven experience in Operations Management
• Experience managing subcontractors and direct labour teams
• Strong technical knowledge of heating systems
• Proficiency with Google platforms and Microsoft tools (Excel, etc.)
• Commercial awareness with a focus on financial and contract management
• Strong leadership and management abilities
• Ability to build and maintain strong relationships with contractors and suppliers
• Experience in the Eco industry (preferred but not essential)

Package:
£50,000
16% Yearly bonus
Company van and fuel card
22 days holiday plus bank holidays
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