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After Sales Manager

2 months ago

Hixon, United Kingdom Nicholas Clarke Associates Ltd Full time

About the Role:

Nicholas Clarke Associates Ltd is seeking an experienced After Sales Manager to join their team. As a well-established leader in the engineering industry, this company offers fantastic long-term career prospects for the right candidate.

Key Responsibilities:

  • Provide an effective and supportive after sales service to dealers on a UK wide and international basis.
  • Work closely with dealers to understand their spares and service requirements.
  • Sell additional services to dealers to facilitate revenue growth.
  • Provision of user training and technical product guidance.
  • Utilisation of the company's ERP system.
  • Management of the 3D parts portal.
  • Leading a competent team of 6 experienced members of staff.
  • Building rapport with dealers to understand their challenges, provide necessary technical support and offer additional products/spare parts.
  • Working closely with multiple internal departments including warehousing, quality, engineering, sales.

Requirements:

  • Automotive or Engineering Industry experience.
  • After Sales, Sales Management or Customer Support/Service Management experience.
  • Ability to build rapport and relationships with a variety of stakeholders and decision makers.
  • Strong communication skills and organisational ability.
  • Basic Mechanical Engineering knowledge (desirable).
  • Ambition, passion and motivated to do a great job.

About the Company:

Nicholas Clarke Associates Ltd is a well-established recruitment partner for the engineering industry. With a focus on innovation, quality of product and customer care, this company offers a unique opportunity for an After Sales Manager to join their highly effective team.