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Hospitality Team Member

2 months ago

Maidstone, Kent, United Kingdom Maplewood Court Full time

Job Summary

We are seeking a skilled Hospitality Assistant to join our team at Maplewood Court. As a key member of our hospitality team, you will play a vital role in providing exceptional service to our residents and their families.

Key Responsibilities

  • Assist with meal service in resident rooms and dining areas, ensuring a high level of quality and presentation.
  • Maintain temperature records of fridges and service stations in the dining areas, adhering to health and safety standards.
  • Help set up and clear down tables before and after lunch service, ensuring a seamless dining experience.
  • Stock and maintain the Bistro, ensuring a professional and welcoming environment.
  • Attend to residents' non-care related needs, such as opening and closing curtains, changing TV channels, and providing general assistance.

Requirements

  • Previous experience in a similar role within a luxurious setting, preferably in the hospitality or care industry.
  • A 'can-do' attitude and willingness to work collaboratively with the team to deliver exceptional service.
  • Excellent customer-facing skills, including building relationships with internal and external stakeholders.

Personal Attributes

  • Reliability and punctuality, with a strong commitment to meeting deadlines.
  • Ability to work effectively as part of a team, with a focus on collaboration and communication.
  • A professional personal appearance and standards, with a focus on maintaining a clean and tidy work environment.
  • Able to demonstrate an understanding and awareness of the sensitivities of working within a care home environment.
  • Able to build trust and demonstrate an awareness and understanding of individual differences.
  • Motivated to go above and beyond, with a passion for delivering exceptional service.
  • A commitment to growing and learning new things at work, with a focus on continuous improvement.
  • Able to remain approachable and calm under pressure, with a focus on maintaining a positive attitude.

About Us

At Maplewood Court, our mission is to provide exceptional homes for people to live, love, and be loved, where everyone is part of our Family. Our values are built around Family, Integrity, Respect, Exceptional, and Sustainable.