Head of Shop Operations
3 days ago
We are looking for a highly experienced Head of Shop Operations to lead our shop teams in South West London areas.
About the Role- This is a 40 hour per week role, including some weekends - 2 Saturdays a month, every Sunday and 1 day off in the week.
COOK is a pioneering frozen food company, making remarkable food for your freezer since 1997. Our food looks and tastes homemade, prepared by hand at our Kitchens in Kent (savoury) and Somerset (puddings).
We have over 90 shops and a rapidly growing online business. As a market leader, we're committed to delivering exceptional customer service and maintaining a spotless retail environment.
Your TeamYou will lead a small team responsible for delivering a friendly buzz, excellent retailing, and remarkable service. Your key responsibilities include:
- Developing product knowledge among your team members to advise customers on menu planning and increase sales.
- Maintaining a clean and immaculate shop environment at all times.
- Ensuring your team represents the brand through their service, standard of dress, and communication with customers.
- Reviewing service levels regularly and planning local marketing where necessary.
The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience.
Company OverviewCOOK Trading Limited is a food business that prioritizes quality, customer satisfaction, and employee well-being. We strive to create a positive work environment and foster growth opportunities for our team members.
We believe in providing excellent training and support to help our employees excel in their roles. If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.
BenefitsAs a Head of Shop Operations with COOK Trading Limited, you will enjoy a range of benefits, including:
- Free food and paid breaks.
- CookieJar Smart Spending discounts on leading brands.
- Profit share and 30% staff discount.
- Birthdays off and flexible working arrangements.
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