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IT Field Delivery Specialist

2 months ago

Nationwide, United Kingdom Verelogic Full time
Job Summary

We are seeking a highly skilled and experienced IT Field Delivery Specialist to join our team at Verelogic. As a key member of our Managed Services team, you will be responsible for providing technical support and delivering IT solutions to our customers.

Key Responsibilities
  • Repair and maintain hardware such as servers, PCs, laptops, printers, and associated peripherals.
  • Resolve software incidents according to customer or manufacturer procedures and specifications.
  • Participate in a 24x7 on-call rota (one in four basis, flexibility required).
  • Project manage and lead major system outage situations on customer sites, including managing other staff temporarily to resolve incidents.
  • Provide technical support to other Managed Services functions.
  • Install hardware following manufacturer or customer specifications and complete MACs as required.
  • Use a PDA to check and update allocated calls promptly, ensuring SLA targets are met and accurately reflecting work done in real time.
  • Complete part movements, including RMA generation and physical movement, and return items as directed by the Branch.
  • Maintain communication with Call Administration and the Branch throughout the day.
Requirements
  • Excellent customer service skills
  • Strong general IT knowledge
  • Background in software/hardware
  • Ability to work under pressure
  • Full UK Driving Licence