Technical Program Manager

1 month ago

London, Greater London, United Kingdom Marks and Spencer Full time
Job Title: Head of Technical Program Management

About the Role

We are seeking an experienced Head of Technical Program Management to lead the execution of product solutions within M&S, owning supplier delivery where applicable. As the Head of Technology Delivery for Financial Services Transformation at M&S, you will drive the programme delivery to redefine our technology landscape to meet M&S Bank's growth plans and contractual obligations.

Key Responsibilities

  • Plan, own and deliver highly complex and multi-disciplinary initiatives, collaborating with senior leaders to align strategic goals and drive a customer-first mind-set in Technology.
  • Create roadmaps and objectives and key results alongside the Head of Product & Head of Engineering to ensure alignment to strategic ambitions for M&S including the Technology Strategy.
  • Facilitate continuous refinement and prioritisation of initiatives working alongside Product, Engineering and Business leaders.
  • Drive data-driven decisions through metrics and regular reporting to provide visibility creating a culture of transparency.
  • Develop trusted relationships with partners across business areas using deep and relevant technology experience to simplify complex technology issues.

Requirements

  • Extensive experience delivering large-scale initiatives across multiple product functions and domains.
  • Excellent interpersonal skills, proactive can-do demeanour and ability to communicate effectively with both technical and non-technical individuals including director level.
  • Track record of providing Technical leadership across domains, product groups and Program management during all phases of software development from ideation to realising value, demonstrating critical thinking and thought leadership.
  • Strong working knowledge/experience of Agile/Scaled Agile practices including Scrum, Kanban and DevOps.
  • Highly diligent professional with excellent leadership and coaching skills in lean agile practices.

Desirable

  • Experience in multiple Agile Project/Portfolio Management tools e.g. Jira/JiraAlign/Rally.
  • Experience using facilitation techniques, Design Thinking techniques, coaching and learning frameworks.
  • Experience of engineering practices like BDD, XP and Agile Testing, Continuous Integration and Continuous delivery.
  • Prior experience working in the Retail Industry.

About Us

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application.

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