Technical Support Specialist
2 weeks ago
**About the Role**
We are seeking a highly motivated and organized Technical Support Specialist to join our team at One Big Circle Ltd.
The successful candidate will provide exceptional customer service, troubleshoot technical issues, and work closely with our engineering and product teams.
Salary: £25,000 - £28,000 per annum
About One Big Circle
Formed in 2017, One Big Circle is a fast-growing technology company that provides innovative solutions. We value a collaborative approach, strong communication skills, and a keen eye for detail.
Key Responsibilities
- Provide high-level customer support via various communication channels
- Diagnose software application issues and troubleshoot technical problems
- Work collaboratively with developers and other teams to resolve product issues
- Maintain accurate records and perform data quality processes as required
Requirements
- Aptitude for problem-solving and analytical thinking
- Excellent written, verbal, and interpersonal communication skills
- Confident user of technology and ability to learn new systems quickly
- Strong organizational and time management skills
- Familiarity with MS Office/Google GSuite productivity software (Docs, Sheets)
Benefits
- Auto enrolment Pension Scheme
- 25 Days Holiday plus bank holidays
- Life Assurance
- Private Healthcare Cover
- Share Options
- Work-related training courses as required
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