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Junior IT Support Specialist

2 months ago

London, Greater London, United Kingdom Atlas Recruitment Group Full time
Junior 1st Line IT Support Engineer

Job Summary:

We are seeking a motivated and detail-oriented Junior 1st Line IT Support Engineer to join our team at the Atlas Recruitment Group. As a key member of our IT support team, you will be responsible for providing first-line technical support to our clients, resolving issues efficiently, and escalating complex problems to senior engineers.

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, and on-site visits
  • Resolve technical issues promptly and efficiently, utilizing Active Directory, Group Policies, Exchange, and O365
  • Log and manage tickets effectively, ensuring timely resolution and escalation when necessary
  • Work collaboratively with senior engineers to resolve complex technical issues
  • Manage multiple tickets simultaneously, prioritizing tasks to meet client expectations

Requirements:

  • Strong foundation knowledge in IT support or a passion for IT with a willingness to learn
  • Excellent communication and problem-solving skills
  • Ability to work in a Windows-based environment
  • Strong organizational and time management skills

What We Offer:

A competitive starting salary of £22,500, plus a comprehensive company benefits package. If you are a motivated and detail-oriented individual looking to start your career in IT support, we encourage you to apply with your most recent CV.