Night Shift Manager

2 days ago


London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time

**Job Summary:**

Hilton Worldwide, Inc. is seeking a highly skilled and experienced Night Shift Manager to join our team at the Hilton London Paddington Hotel. As a Night Shift Manager, you will be responsible for overseeing the Front Office operations, ensuring high standards are maintained, and providing exceptional guest experiences.

**Key Responsibilities:**

  • Manage the first impressions of our guests by performing tasks to the highest standards.
  • Evaluate levels of guest satisfaction and monitor trends to drive continuous improvement.
  • Serve as a point of contact for regular and important guests.
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.

**Requirements:**

  • Previous supervisory experience in Front Office within the hotel, leisure or retail sector.
  • Competent level of IT proficiency.
  • Excellent leadership and management skills.
  • Commitment to delivering a high level of customer service.

**Salary:** £45,000 - £60,000 per annum, depending on experience.



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