Lead Retail Manager for a Dream Toy Shop

5 days ago


Cambridge, Cambridgeshire, United Kingdom The Entertainer Full time

About The Entertainer

The Entertainer is a leading toy retailer in the UK, dedicated to delivering an exceptional customer experience and making childhood magical. As a Store Manager at our Entertainer stores, you will be part of a dynamic team that shares our passion for toys and creating unforgettable memories.

Your Role

As a Store Manager, you will be responsible for overseeing the operation of your base Entertainer store and any designated remote Tesco concession space. You will lead and manage teams working shifts in separate locations, driving sales targets and delivering outstanding customer service. Your key responsibilities will include:

  • Accountability for the sales and trading performance of your trading locations, including regular analysis via trade reporting tools and optimizing trading space.
  • To be a brand ambassador to our Tesco partners, building strong working relationships with Tesco management teams and encouraging your team to deliver The Entertainer experience in Tesco.
  • To manage the performance of your team, including annual reviews, company disciplinary procedures, absence management, performance improvement plans, and counseling procedures.
  • Effective delivery of store tasks, including deliveries, stock storage principles, merchandising standards, and promotional set-ups.

Salary and Benefits

We offer a competitive salary of £45,000 per annum, plus benefits including flexible pay access, retail trust benefits, birthday leave, 30 days holiday, annual bonus scheme, pension salary sacrifice, generous toy discount, enhanced maternity and paternity pay, high street and leisure discounts, cycle to work scheme, and life cover.

Requirements and Qualifications

To succeed in this role, you will need to possess:

  • A great people management style, with experience of leading, developing, and motivating teams.
  • Strong communication and organizational skills, confident engaging with stakeholders at all levels across multiple brands.
  • Experience in analyzing reports and interpreting data to react quickly and commercially to influence sales and performance.
  • Familiarity with Microsoft Office and Microsoft Teams.
  • A UK driving license (preferred due to multi-site nature of the role).

What We Offer

At The Entertainer, we value our Store Managers as integral members of our team. We offer excellent training and career opportunities, a positive and passionate leadership style, and a supportive environment that fosters growth and development. Our ideal candidate will be a resilient and energetic manager who cares for their employees and motivates them to achieve excellence.

Location

Please note that the location for this role is not specified, but ideally, you should live within 45-60 minutes of your base Entertainer store and be committed to working flexible shift patterns to support your store's operation as required.



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